SAS ANZONI is a Société par Actions Simplifiée (simplified joint stock company) with a single shareholder, registered in the NIMES Trade and Companies Register under number B 893 243 501, with its registered office at 10 place de l’église 30190 AUBUSSARGUES and with VAT number FR76893243501. It operates under the trade name “SECRET D’UZES – Aubussargues”.
SAS ANZONI carries on a hotel and/or para-hotel business by acquiring, developing, administering, operating and renting out furnished accommodation with para-hotel services (breakfast, cleaning of the premises, supply of household linen and customer reception) in all types of property. SAS ANZONI offers inclusive or optional booking services.
SAS ANZONI rents out lodges, i.e. flats, and/or the services mentioned via its website https://www.secretduzes.com/. The list of accommodation and services offered online by SAS ANZONI can be consulted on the site available at https://www.secretduzes.com/. In accordance with Articles L. 111-1 and L. 111-4 of the French Consumer Code, the essential characteristics and prices sold electronically are available on the site.
SAS ANZONI and the customer agree that their relationship will be governed exclusively by this contract. These general terms and conditions shall apply exclusively between the parties, whether the reservation is made directly via the SAS ANZONI site or via an intermediary advertiser (booking, airbnb, etc.). These general terms and conditions shall prevail over any other version or contradictory document. The customer must read them before placing an order.
SAS ANZONI reserves the right to modify these general terms and conditions of sale at any time by publishing a new version on its website.
The general rental conditions are those in force on the date the order is validated on its website.
The parties agree that the photos of the lodges for rent on the www.secretduzes website have no contractual value.
The general rental terms and conditions apply, without restriction or reservation, to all rentals and services offered by SAS ANZONI to consumers and non-professional customers (customer).
They are enforceable and enforceable against the customer, who irrevocably and unreservedly accepts the terms at the time of booking. Their purpose is to define the rights and obligations of the parties in the context of the rental of goods and services offered by SAS ANZONI.
The customer acknowledges having been informed by SAS ANZONI in a legible and comprehensible manner, by making these General Terms and Conditions of Sale available, prior to his/her immediate purchase or the placing of the order and in accordance with the provisions of article L 111-1 of the Consumer Code:
- on the essential characteristics of the rental. The customer must refer to the description of each service in order to understand its properties and essential features;
- the price and ancillary costs;
- the terms of payment, supply and performance of the rental contract;
- information concerning the identity of the service provider, his postal, telephone and electronic contact details, and his activities, if this is not apparent from the context;
- information on how the contract is to be implemented;
- the terms of cancellation and other important contractual conditions;
- the means of payment accepted;
- the possibility of recourse to conventional mediation in the event of a dispute.
The fact that the customer has made and finalised a reservation implies full and unreserved acceptance of these General Terms and Conditions of hire and an obligation to pay for the services ordered, which is expressly recognised by the customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against SAS ANZONI.
Article1 – PURPOSE OF THE CONTRACT AND DESIGNATION OF THE PREMISES
1.1 SAS ANZONI offers three categories of accommodation for short-term stays for use as a serviced para-hotel residence, called “Les Secret d’Uzès” in the Commune of AUBUSSARGUES (30190), within a building complex located at 10 place de l’Eglise:
⦁ A lodge called “LE DUCHE”.
⦁ A lodge called ” PLACE AUX HERBES “.
⦁ A lodge called “LE LOFT
⦁ The common areas of the three lodges. 27BCQB
The stay in the lodge is for short periods, by the night or by the week.
1.2 The detailed characteristics of each lodge are presented on the SAS ANZONI “Les Secrets d’Uzès” website.
1.3 All lodges are non-smoking.
1.4 Small pets are accepted in the establishment, subject to compliance with the establishment’s internal regulations.
1st category dogs are not allowed in the establishment.
Dogs must be kept on a lead and remain the full responsibility of their owner, who must declare that he or she is in possession of the required vaccinations and is in good health. Pets may never be left alone and unsupervised in the lodge, and guests must ensure that their pets do not cause a nuisance to other guests.
Pets are strictly forbidden in the Orangerie.
Failure to comply with these conditions may result in the permanent exclusion of the customer without any reimbursement or compensation.
1.5 Given the para-hotel accommodation activity operated on the premises by SAS ANZONI, the rental includes the services included in the price and/or optional and defined below:
⦁ Remote or face-to-face reception,
⦁ The stay in the designated lodge,
⦁ Access to the car park,
⦁ Access to the swimming pool,
⦁ Access to fast WIFI (96 Mbit/s),
⦁ Bed linen, bathrobes and towels,
⦁ Housekeeping on the basis of 1H/day maximum,
⦁ Breakfast
⦁ Etc
1.6 The customer benefits from the use of the reserved lodge, common areas and equipment, subject to compliance with the internal regulations of the property complex and the concurrent right of use recognised to other customers of the premises.
1.7 The customer may benefit, in addition, from optional services which are defined on the site.
The premises, which are the subject of the reservation, are made available to the customer fully furnished, so that the customer will have all the facilities and equipment necessary for his or her accommodation and the preparation of his or her meals, in optimum conditions of comfort, for the entire duration of his or her stay.
1.8 The stay is governed by this contract and by the non-contradictory provisions of articles 1714 et seq. of the French Civil Code. As the Customer’s principal residence is not in the premises that are the subject of this contract, the rental will not be subject to the French law n°89-462 of 6 July 1989 and subsequent texts.
1.9 Under no circumstances is the Customer authorised to fix his/her residence in the premises, nor is the reservation subject to article L.6321 of the Code de la Construction et de l’Habitation.
Article 2 – RESERVATION AND DURATION OF THE RENTAL
2.1 A lodge may be booked via the website or dedicated booking platforms with the express authorisation of SAS ANZONI.
For bookings made on the internet, the booking is recorded on the SAS ANZONI website or via a dedicated platform when the customer accepts these general terms and conditions of sale by ticking the box provided for this purpose and validates the order.
Please note that the reservation must follow the following steps:
– Enter the website address ;
– Follow the instructions on the site and, in particular, the instructions for opening a customer account;
– Fill in the order form.
In the event of prolonged inactivity during connection, it is possible that the selection of lodges and Services chosen by the Customer before this inactivity will no longer be guaranteed.
In this case, the Customer is invited to restart his selection of lodges and services from the beginning;
– Check the details of the order and, if necessary, identify and correct any errors;
– Accept these general rental conditions;
– Confirm the order, the total price and the all-inclusive price (the “Order Confirmation”);
– Follow the instructions on the online payment server to pay the all-inclusive price.
2.2 The Customer is required to provide their surname, first name, address, e-mail address, telephone number and nationality as part of their booking.
This customer information is essential to enable SAS ANZONI to register the booking.
It will be processed and stored by SAS ANZONI in accordance with the site’s privacy policy and in compliance with the General Data Protection Regulation (RGPD). SAS ANZONI only processes and uses your data insofar as this is necessary to contact its customers, process their requests, create and manage their access to the lodge and common areas or carry out statistical studies.
2.3 Pursuant to article R.611-42 of the Code de l’Entrée et du Séjour des Etrangers et du Droit d’Asile (Code on the Entry and Residence of Foreigners and the Right of Asylum), at the time of booking, customers will be asked to complete and sign a police form if they are not of French nationality.
If the customer refuses to complete and/or sign the individual police form, the booking will be automatically refused.
2.4 The customer will receive confirmation of his/her booking by e-mail to the address provided when the booking was made online:
– information on the essential characteristics of the reservation and the lodge,
– the booking number
– the price of the booking
– the length of stay,
– the terms of payment and cancellation of the reservation.
2.5 The customer must check the confirmation received as soon as possible and immediately notify SAS ANZONI of any errors and/or omissions (article 1127-2 of the French Civil Code).
SAS ANZONI may not be held liable in any way for any errors and/or omissions made by the customer at the time of booking.
2.6 The online booking shall only become firm and definitive once it has been validated by SAS ANZONI and once online payment has been confirmed.
SAS ANZONI undertakes to honour the reservation only within the limits of the lodges available.
However, in accordance with Article L 12111 of the French Consumer Code, SAS ANZONI reserves the right to refuse the reservation if it is abnormal, made in bad faith or for any other legitimate reason, and in particular if there is a dispute with the customer concerning payment of a previous order.
2.8 Reservations for a lodge are made for a short period. The customer is not authorised to take up residence on the premises.
2.9 Under no circumstances may the customer claim a right to remain on the premises after the period stipulated in the reservation has expired.
Article 3 – PAYMENT OF THE PRICE AND MEANS OF PAYMENT
3.1 The price of the booking is fixed at the time of booking and according to the booking period.
SAS ANZONI reserves the right to modify the amount of the overnight stay and/or services, depending on the booking period and the corresponding rate (low season, mid season and high season).
The period of validity of reservations and prices is determined by the updating of the site.
3.2 The price is set inclusive of all taxes in euros (VAT and other taxes applicable on the day of booking, excluding tourist tax) and is per lodge for the number of people admitted and authorised by SAS ANZONI per lodge on the selected dates.
3.3 It is hereby specified that the price of the stay is automatically subject to V.A.T. if SAS ANZONI provides at least three of the four para-hotel services specified in Article 261 D 4° b) of the French General Tax Code (reception, provision of household linen, regular cleaning of the premises, breakfast service). These services will have to be provided under conditions similar to those of professionally run hotel establishments, and in accordance with the terms set out in the administrative doctrine (BOI-TVA-CHAMP-10-10-50-20-20120912).
3.4 SAS ANZONI expressly declares that it opts to be subject to VAT and waives the basic exemption, in accordance with the provisions of Article 293 F of the French General Tax Code. SAS ANZONI will therefore invoice the customer for the amount of the tax, at the current applicable rate. This tax must be paid at the same time as the price of the stay itself, in accordance with the terms and conditions and subject to the penalties stipulated in this contract.
3.5 If the customer delays his/her arrival, he/she must notify SAS ANZONI in advance and send the balance of the price of the stay by the date initially scheduled for the start of the rental period, failing which the stay may be cancelled at the customer’s sole risk, if SAS ANZONI sees fit.
3.6 The tourist tax must be paid no later than the day of departure.
3.7 The price includes :
– welcome,
– the lodge concerned by the reservation,
– household linen,
– Access to the swimming pool,
– Wifi internet access,
– Cleaning up to a maximum of one hour/day in addition,
– Water and electricity consumption within the limits of normal use.
– Breakfast at extra cost
– and so on.
3.8 The customer must pay the all-inclusive price by bank transfer to the SAS ANZONI account, or by credit card at the time of booking. Credit cards accepted are Carte Bleue, Visa, Eurocard/Mastercard.
The online provision of the bank card number and/or the validation of the reservation and its payment shall constitute proof of the entirety of the said reservation in accordance with the provisions of Law no. 2000-230 of 13 March 2000 adapting the law of evidence to information technologies and relating to electronic signatures, and shall constitute payment of the sums involved in the reservation.
This validation constitutes the signature and express acceptance of all operations carried out with SAS ANZONI, and in particular the reservation.
3.9 The transaction is immediately debited from the customer’s bank card after verification of the customer’s data, upon receipt of debit authorisation from the company issuing the bank card used by the customer.
In accordance with article L. 132-2 of the French Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable. By providing his/her bank card details, the customer authorises SAS ANZONI to debit his/her bank card for the amount corresponding to the all-inclusive price.
To this end, the customer confirms that he/she is the holder of the bank card to be debited and that the name on the bank card is indeed his/her own. The Customer must provide the sixteen digits and expiry date of their credit card and, where applicable, the visual cryptogram numbers.
In the event that it is impossible to debit the all-inclusive price, the online reservation will be immediately cancelled by operation of law and the order will be cancelled.
SAS ANZONI makes every effort to ensure the confidentiality and security of the data transmitted on the site.
3.10 In the event of fraudulent use of the customer’s bank card, the customer is invited, as soon as such use is detected, to contact SAS ANZONI’s customer service by e-mail at the following address: contact@secretduzes.com and to take all necessary steps.
The customer is also asked to take all necessary precautions when paying online or by bank transfer and to ensure that the SAS ANZONI bank details are entered correctly, which are as follows:
RIB
The customer shall remain liable for any input errors made by him/her.
3.11 It is expressly agreed that, unless there is an obvious error on the part of SAS ANZONI, the data stored in SAS ANZONI’s computer systems under reasonable security conditions shall be conclusive evidence of the reservations made by the customer.
Data on computer or electronic media shall constitute valid evidence and as such shall be admissible under the same conditions and with the same evidential value as any document drawn up, received or kept in writing.
3.12 SAS ANZONI reserves the right to refuse any bookings if they prove to be abnormally high and/or if the customer does not comply with these general terms and conditions.
SAS ANZONI may request proof of identity for fraud prevention purposes.
3.13 The customer guarantees that he/she is fully authorised to use the bank card or make a bank transfer, that he/she has full legal capacity to do so and that he/she has sufficient funds to cover the costs of the order.
Under no circumstances shall SAS ANZONI be liable for fraudulent use of the customer’s bank card or bank account.
3.14 Any bank charges related to credit card or bank transfer payments shall be borne by the customer. These costs correspond to any charges levied exclusively by the customer’s banking institution due to the use of its means of payment.
Article 4 – CONDITIONS FOR CANCELLATION OF THE RESERVATION AND POSTPONEMENT OF THE STAY
4.1 The customer is hereby informed that, in application of article L 221-28 12° of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for “the provision of accommodation services, other than residential accommodation, goods transport services, car hire, catering or leisure activities which must be provided on a specific date or at a specific time”.
Consequently, the customer does not benefit from the right of withdrawal provided for in the French Consumer Code in respect of the reservation of accommodation.
4.2 However, the customer is invited to refer to the booking confirmation, which sets out in detail the cancellation terms specific to the booking made.
In this case, all or part of the price of the reservation may be refunded in the event of cancellation.
The refund of the reservation, if applicable, will be made using the same means of payment as that used by the customer for the initial transaction.
4.3 Cancellation of the order by the customer after acceptance of the booking by SAS ANZONI, for any reason whatsoever other than force majeure, shall result in the customer being liable to pay compensation to SAS ANZONI corresponding to :
– 100% if the cancellation is made less than 48 hours before the start of the holiday.
If the customer chooses at the time of booking to waive any possibility of cancellation, he/she will be required to pay the full price, without any possibility of reimbursement. In return for this firm, definitive and irrevocable commitment, the customer will receive a 10% discount on the price at the time of booking.
4.4 In the event of a legitimate and serious impediment, the customer may ask SAS ANZONI to postpone the dates of their stay, provided that they submit a written request and can justify the reasons for their impediment.
In this case, SAS ANZONI will be free to accept or refuse this request in consideration of the periods and schedules for booking the lodges.
If no postponement can be offered to the customer, the terms and conditions for cancelling the holiday specified in the booking will apply, in particular with regard to the sums already paid by the customer.
In the event of agreement between the parties on a solution to postpone the stay initially planned, no indemnity or compensation will be payable by the customer in respect of this change. However, it is specified that the new stay will be governed by and subject to these terms and conditions, particularly as regards payment of the price of the stay and cancellation conditions.
Article 5 – ENTRY TO THE PREMISES – INVENTORY – DESTINATION & USE
5.1 The customer will take possession of the keys to the lodge on the day of arrival from 4pm.
5.2 The customer undertakes to respect the tranquillity of the premises and therefore, in the event of late arrival, to settle in quietly so as not to disturb other customers.
5.3 On arrival, the customer will be given a qualitative and quantitative inventory of the furniture, furnishings and equipment in the lodge.
The customer must check this inventory and report any anomalies or missing items within 24 hours of entering the premises.
After this period, the rented property will be considered to be complete and free of damage when the customer enters.
5.4 The customer is responsible for the use of the lodge’s equipment and must take every precaution to ensure, in particular, the safety of people, especially children.
SAS ANZONI shall under no circumstances be held liable in this respect and no guarantee shall be given.
The conditions of use of appliances and equipment (televisions, air conditioning, household appliances, etc.) must be complied with by the customer and any person included in the reservation, so that SAS ANZONI may never be sought or questioned in this respect.
5.5 The lodges and common areas are intended for short-term accommodation, excluding any professional, commercial or craft activity of any kind.
They are not suitable for communal use.
The customer may not, under any circumstances, make the rented premises his/her main residence, for any reason whatsoever.
5.6 The customer shall enjoy the premises in a peaceful, serious and reasonable manner, and shall make good use of them, in accordance with the intended purpose of the premises. He undertakes to occupy the premises personally, himself and his family. He/she will comply with all safety regulations, particularly those relating to fire prevention.
He/she must respect the accommodation capacity of the premises, failing which this contract will be terminated immediately. He/she must comply with the residence’s internal regulations.
5.7 It is forbidden to make the lodges and common areas available or to sublet them to third parties, under any pretext whatsoever, even free of charge, failing which the contract will be terminated, in which case the full amount of the stay will be retained by or owed to SAS ANZONI as fixed compensation.
5.8 The customer must respect the peace and quiet of the neighbourhood.
5.9 On departure, the customer undertakes to leave the premises as clean as he/she found them on arrival.
Customers must have taken back all their belongings. If they fail to do so, they will be deemed to have abandoned them.
5.10 Doors and windows must be closed during absences or on departure.
All the furniture and equipment listed in the inventory will be returned to the same position they occupied when they entered the premises.
5.11 The customer undertakes to use and maintain the sanitary, electrical and heating installations in perfect condition. Any repairs made necessary by negligence or misuse during the rental period will be at the customer’s expense, both in the premises and throughout the property.
5.12 The customer undertakes not to make any changes, for any reason whatsoever, to the premises or to the electricity and water installations in the rented premises and undertakes to notify SAS ANZONI immediately of any misuse of these installations, which may, if necessary, carry out any repairs that may be required at the customer’s expense.
5.13 The customer undertakes to respect the accommodation capacity per lodge.
Article 6 – INCLUDED AND OPTIONAL SERVICES
6.1 Extra-hotel services included in the price of the stay and the following services:
– Reception,
– Linen supply,
– Cleaning,
– Wifi,
– Swimming pool:
Access to the swimming pool is strictly reserved for hotel guests.
Minors under the age of 15 must be accompanied by an adult. Guests are informed that there are no pool attendants.
The pool rules are displayed and are enforceable against the customer.
Failure to comply with the rules will result in the customer being banned from the pool for the duration of their stay, for reasons of hygiene, safety and the peace and quiet of other customers.
Pets are strictly forbidden at l’Orangeraie.
– Jacuzzi:
Guests staying in our lodges with Jacuzzis must comply with the conditions for using the Jacuzzi. They must shower before and after each use. Do not use sun cream or any other cosmetic product.
Before each use: Turn on the motor only if the water level is above the minimum.
For safety reasons, children under the age of 16 must not use our equipment. We decline all responsibility in the event of non-compliance with our general rental conditions.
In all cases, the hydromassage must not be used for more than 30 minutes.
– Smartphones are prohibited, as are all electronic or electrical devices.
– Pregnant women should seek their doctor’s advice.
– Not recommended for people with the following health problems: respiratory, dermatological, cardiac, diabetes, hypertension, etc.
– No eating or drinking in or near the Jacuzzi or SPA.
– Maximum total duration (with and without hydromassage): 50-minute session, but no more than 20 to 30 minutes of hydromassage.
– No smoking, including electronic cigarettes.
– No running around our facilities.
– No diving, jumping or throwing anyone or anything into the Jacuzzi or SPA.
– Jewellery and other accessories are not permitted.
– Clothing and swimming shorts are not permitted, swimming costumes are recommended.
– Re-cover the SPA or Jacuzzi after each use and never leave children unsupervised in its vicinity.
We decline all responsibility in the event of an accident, whether drowning, burns or other. In the event of illness or other health problems, please call 15 (SAMU).
Any damage to the equipment caused by non-compliance with these rules will be charged to the hirer.
6.2 Optional services :
The customer may, in addition and subject to additional invoicing in accordance with SAS ANZONI’s price list, benefit from the following optional services:
⦁ Additional housekeeping,
⦁ Concierge service (organisation and booking of activities during the stay),
⦁ Provision of cots for children
⦁ Provision of high chairs for children
⦁ Breakfasts
Article 7 – DEPOSIT AND INSURANCE
7.1 In order to respond to any loss or damage that may be caused to the installations, objects, furniture, or other, the customer undertakes to remit to SAS ANZONI, no later than the day on which the keys are handed over, a security deposit, in addition to the price of the stay, the amount of which has been fixed at the time of booking according to the typology of the lodge.
7.2 This deposit, which may be the result of a credit card imprint, will not be cashed and will be returned to the customer on departure, if no damage is noted after the departure inventory.
If this is not the case, the deposit will be returned within a maximum of one (1) month after the Customer’s departure date, after deduction of the cost of repairing any damage and replacing lost or damaged items in their original condition.
7.3 The amount shall be determined by amicable agreement between SAS ANZONI and the customer on the basis of the value of the item(s) destroyed or damaged following production of the invoice by SAS ANZONI.
In the event of a dispute, an estimate shall be drawn up by an expert, at the request of SAS ANZONI, and shall constitute agreement on the value of the cost of replacing or repairing the lost or damaged item(s).
7.4 Under no circumstances may this deposit be considered as a contribution to the payment of the price of the stay.
7.5 The customer is responsible for any damage he/she may cause to the premises, furniture and building, as well as to the persons mentioned in the booking.
7.6 The customer must provide SAS ANZONI, on first request, with all documents or papers proving the number and age of the occupants of the lodge which is the object of the stay.
7.7 Under no circumstances may children under the age of 15 be left alone and without the supervision of the persons looking after them.
Article 8 – Leaving the premises
8.1 The customer’s departure from the premises ends at 11 a.m. on the day set for departure.
8.2 The customer must return the lodge in the state in which he/she took it (objects put away, furniture replaced, state of cleanliness, etc.). It should be noted that a 2-hour cleaning service is included in the price, but that this is a normal and appropriate service and does not include an extra cleaning service that goes beyond this.
8.3 On leaving the lodge, the customer undertakes to leave the premises and equipment in the same condition as when they arrived.
SAS ANZONI has 24 hours to check that there is no damage or missing items.
The customer is responsible for any damage and/or deterioration occurring in the lodge and its annexes and in which he/she is staying during the dates indicated on the booking confirmation.
8.4 If any damage is found, SAS ANZONI will inform the hirer by any means of the damage or missing items, if necessary by sending photographic evidence.
Within a period of one week, it will send the customer the cost of any repairs or replacement work that may be necessary.
Article 9 – DESTINATION AND USE OF THE LODGE AND COMMON AREAS
9.1 The customer undertakes to use the lodge in accordance with its purpose, good morals and public order.
Any behaviour to the contrary may lead SAS ANZONI to ask the customer to leave the lodge and its annexes without compensation and/or reimbursement of the sums paid by the customer for the reservation.
9.2 SAS ANZONI declines all responsibility in the event of theft, damage and/or loss of the customer’s belongings.
SAS ANZONI shall not be held liable for any indirect damage resulting from these General Terms and Conditions, in particular operating losses, third party acts or acts of its partners.
9.3 In all cases, SAS ANZONI may not be held liable in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable act of a third party to the contract or to a case of force majeure as defined by French case law and provided for in these General Terms and Conditions, or to the customer’s fault.
9.4 SAS ANZONI may not be held liable by the customer for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of a computer virus.
The customer is responsible for the proper operation of his/her computer equipment and Internet access.
Article 10 – FORCE MAJEURE
SAS ANZONI or the customer may not be held liable if the execution of the reservation is delayed or prevented due to a case of force majeure or an act of God, the fault of the other party or a third party or external causes such as industrial disputes, intervention by the civil or military authorities, natural disasters, fire, water damage, interruption of the telecommunications network or the electricity network.
Article 11 – INTELLECTUAL PROPERTY RIGHTS
SAS ANZONI is the owner of the trade name “Secret d’UZES”, as well as all the trademarks, illustrations, images and logos appearing on the site, its products, accessories and their packaging, whether registered or not, are and will remain the exclusive property of SAS ANZONI. Any total or partial reproduction, modification or use of its name, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of SAS ANZONI, is strictly prohibited. The same applies to any combination or conjunction with any other brand, symbol, logo or, more generally, any distinctive sign intended to form a composite logo. The same applies to all copyrights, designs, models and patents that are the property of SAS ANZONI.
Article 12 – ARCHIVING AND EVIDENCE
12.1 The click made when validating the booking and the confirmation by email of the acceptance of the booking constitute an electronic signature which has, between the customer and SAS ANZONI, the same value as a handwritten signature. The customer is deemed to have carefully read the general terms and conditions, which shall be declared perfectly enforceable.
12.2 Booking confirmations and invoices shall be archived on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with Articles 1366 and 1367 of the French Civil Code.
SAS ANZONI’s computerised records shall be considered as proof of communications, subscriptions, payments and transactions between it and its customer.
Article 13 – MEDIATION
13.1 Pursuant to Article L. 612-1 of the French Consumer Code, “Any consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable settlement of the dispute between him/her and a professional. “
13.2 If the customer’s request for a complaint to SAS ANZONI fails, or if there is no response within two (2) months, the customer may submit the dispute with SAS ANZONI to a mediator (Association of European Mediators) who will attempt, independently and impartially, to bring the parties together in order to reach a solution.
The customer can use a complaint form on the mediator’s website to submit his or her request for mediation.
13.3 The customer and SAS ANZONI remain free to accept or refuse recourse to dispute resolution via mediation and to accept or refuse the solution proposed by the mediator.
In the absence of an amicable agreement, the competent court to resolve the dispute is that of the defendant’s place of residence or that of the place where the reservation was made.
13.4 The customer may also, if he/she so wishes and independently of any other procedure for settling his/her dispute with SAS ANZONI, use the online dispute resolution platform offered by the European Union:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
Article 14 – DISPUTES
14.1 These General Terms and Conditions are subject to French law.
14.2 In the event of difficulty of interpretation resulting from a contradiction between the French version and any version in another language, only the French version will be taken into account.
14.3 All disputes arising from the present contract, concerning its validity, interpretation, performance and resolution, as well as all consequences and sequels, will be submitted to the French courts, under the conditions of common law.
14.4 If any of the stipulations of these General Terms and Conditions should prove to be null and void with regard to a rule of law in force or a judicial decision that has become definitive, it will then be deemed unwritten, without this leading to the nullity of the General Terms and Conditions as a whole or altering the validity of its other provisions.
Article 15 – CUSTOMER ACCEPTANCE
15.1 These TWELVE (12) page General Terms and Conditions are expressly agreed and accepted by the Customer, who declares and acknowledges having full knowledge of them, and thereby waives the right to rely on any contradictory document.
15.2 Any amendment, termination or waiver of any of the clauses of this contract shall only be valid after written and signed agreement between SAS ANZONI and the customer.
