GENERAL TERMS AND CONDITIONS OF USE

Published on 17/04/2024

Use of the site https://secretduzes.com (ci-après le “Site”) implies full and unreserved acceptance of the General and Terms Conditions of Use described below. These general conditions of use may be amended or supplemented at any time, and users of the Site are therefore advised to consult them regularly.

This website is normally accessible to users at all times. The website may be interrupted for technical maintenance, in which case it will endeavour to inform users in advance of the dates and times of the intervention.

The website is regularly updated by https://secretduzes.com responsible. In the same way, the General Terms and Conditions of Use may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to familiarise himself with them.

1 – Owner

This website can be accessed at the following address https://secretduzes.com (hereinafter the ‘Site’) is the property of the company Secret d'Uzès (hereinafter Secret d'Uzès).

  • Legal name of establishment: Secret d'Uzès
  • Trade name: SAS ANZONI
  • Registered office address: SAS ANZONI, 10 Place de l'Église, 30190 AUBUSSARGUES
  • SIRET: 89324350100010
  • Intracommunity VAT number: FR76893243501
  • Activity (NAF or APE code): Hotêls (5510Z)
  • Legal form: Société par Actions Simplifiées
  • RCS: 893 243 501 R.C.S. Nîmes
  • Share capital: 2 100 000 €
  • Name of legal representative: Stéphanie CAPOZZI in the capacity of Gérante
  • Name of publication manager: Stéphanie CAPOZZI in the capacity of Gérante
  • Name of the Data Protection Officer (DPO): Stéphanie CAPOZZI in the capacity of Gérante

To contact us:

 

2 – Design

This website can be accessed at the following address https://secretduzes.com, is designed and developed by Diadao Productive, a Limited Liability Company (LLT), with capital of 100,000.00 euros, registered in the Montpellier Trade and Companies Register under number 443 748 397 00041, with intra-community VAT number FR34443748397, having its registered office at Zone Ecoparc - 625 Avenue de la Saladelle 34130 Saint-Aunès - France.

Diadao is a digital and marketing agency dedicated to hospitality and tourism (hotels, restaurants, spas and tourism operators). The artistic director of the website is Mr Serge Bija, in his capacity as founder of Diadao.

To contact them:

 

3 – Host

The website, which can be accessed at https://secretduzes.com is hosted by o2switch, Société par actions simplifiée (SAS), au capital de 100 000,00 euros, inscrite au registre du commerce et des sociétés de Clermont-Ferrand sous le numéro 510 909 807 00032 dont le siège social est situé Chemin des Pardiaux 63000 Clermont-Ferrand – France.

Pour les contacter :
Adresse : Chemin des Pardiaux 63000 Clermont-Ferrand – France
Téléphone : 04 44 44 60 40
Site web : https://www.o2switch.fr

 

4 – Site content & Intellectual property

The Site and its components may contain confidential information or information protected by intellectual property legislation or any other applicable law.

Unless otherwise indicated, the content of the site, the general structure, the texts, the images, whether animated or not, and the sounds of which the Site is composed are the exclusive property of Secret d'Uzès. Users are prohibited from copying, modifying, creating a derivative work, assembling, decompiling, assigning, sub-licensing or transferring, in any way whatsoever, any element of the Site or the Content, except for personal use.

Any total or partial representation of this Site and its Content, by any means whatsoever, without the express prior authorisation of Secret d'Uzès is prohibited and would constitute an infringement punishable by the Intellectual Property Code.

Credits

Text: N/A
Photos: Christophe ABBES

 

5 – Licence to use the Site Content

By connecting to the Site, the user accepts to Secret d'Uzès, a licence to use the Site Content strictly limited to the following imperative conditions:

This licence is granted on a non-exclusive and non-transferable basis. The right of use granted to the user/internet surfer is personal and private: in other words, any reproduction of the content of the site on any medium whatsoever for collective or professional use, even internally within the company, is prohibited. The same applies to any communication of this content by electronic means, even on a company intranet or extranet.

The right of use only includes authorisation to consult the site and its content. This use only includes authorisation to reproduce for storage for the purposes of representation on a single-user screen and reproduction in one copy, for back-up copies and hard copies. Any other use is subject to the express prior authorisation of Secret d'Uzès. Violation of these provisions shall render the offender and all persons responsible liable to the criminal and civil penalties provided for by French law.

 

6 – Contractual limitations on technical data

The Site uses Wordpress CMS technology (PHP, HTML, JavaScript, CSS).

The Website may not be held liable for any material damage linked to the use of the Website. Furthermore, the user of the Website undertakes to access the Website using recent, virus-free equipment and with an up-to-date browser.

The Site is hosted by a service provider, N/A, on the territory of the European Union in accordance with the provisions of the Security of Personal Data.

The aim is to provide a service that ensures the highest level of accessibility. The host ensures continuity of service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible time, in particular for maintenance purposes, to improve its infrastructures, in the event of infrastructure failure or if the services generate traffic deemed to be abnormal.

Secret d'Uzès shall not be held liable in the event of malfunction of the Internet network, telephone lines or computer equipment, in particular due to network congestion preventing access to the server.

 

7 – Data Protection Act

Secret d'Uzès, with capital of 2 100 000 €, registered in the Trade and Companies Register of 893 243 501 R.C.S. Nîmes under the number 89324350100010, is responsible for processing the data collected on the Site. The person responsible for collecting this data is Stéphanie CAPOZZI, in the capacity of Gérante.

The data collected and stored are hosted by the company Lodgify, Société par Actions Simplifiées (SAS), with capital of 3 000,00 euros, registered in the Trade and Companies Register of Barcelone under the number B65815037, whose registered office is located at Avinguda de Josep Tarradellas, 20-30, P.5 08029 Barcelone Espagne.

Lodgify is a company that provides un logiciel de type PMS (Property Management System) tout-en-un pour la gestion hôtelière : gestion centralisée des réservations, messagerie, paiements sécurisés, tarification dynamique, gestion des informations des propriétaires.

To contact them:

The user is hereby informed that in accordance with theGeneral Data Protection Regulation (GDPR: 2016/679), the information communicated via the forms on the Site is required to respond to the request and is intended for the departments responsible for responding to the request for the purposes of following up the request. The information collected on this Site via the form(s) will be kept for durée de 18 mois for occasional visitors and for durée de 24 mois for customers of Secret d'Uzès. After these periods, personal data will be deleted or made anonymous.

In accordance with the provisions of the General Data Protection Regulation (GDPR: 2016/679), users have the right to access, rectify, update and delete information concerning them, which they may exercise by contacting Stéphanie CAPOZZI par e-mail à contact@secretduzes.com, or by post to SAS ANZONI, 10 Place de l'Église, 30190 AUBUSSARGUES, specifying in the subject line of the e-mail or letter ‘Rights relating to the protection of your privacy’ and attaching a copy of proof of identity. The Site also provides a form enabling you to exercise your rights. Simply click on the following link: https://secretduzes.com/en/gdpr-form

You also have the right to give instructions on what should happen to your data after your death.
In accordance with the provisions ofGeneral Data Protection Regulation (GDPR: 2016/679). Users may also object, on legitimate grounds, to their data being processed without reason and at no cost to them, to their data being used for commercial prospecting purposes.

Users of the Site are required to comply with the provisions of the General Data Protection Regulation (GDPR: 2016/679). In particular, he/she must refrain from collecting or misusing any personal information to which he/she has access, and in general from any act likely to infringe the privacy or reputation of individuals.

 

8 – Data security

The website https://secretduzes.com uses the SSL (Secure Socket Layer) security protocol, which is the most widely used in the world. It is used to secure and encrypt information sent between Secret d'Uzès and website users. The key to the success of SSL is its incredible simplicity for users. Browsers are alerted to the presence of SSL security by the display of a padlock and the https protocol in the URL. This means you can send information securely to Secret d'Uzès.

To ensure the security and confidentiality of personal data, the Site uses networks protected by standard devices such as firewalls, pseudonymisation, encryption and passwords.

When processing personal data, the Site takes all reasonable measures to protect it from loss, misuse, unauthorised access, disclosure, alteration or destruction.

Information that is essential for responding to user requests, such as the user's surname, first name, address and e-mail address, is indicated by an asterisk on the collection forms. If fields marked with an asterisk are not filled in, Secret d'Uzès will not be able to process users' requests.

The data storage solution subcontractor:

For online booking services, user data is stored on a centralised server hosted by the provider Mews.

 

9 – Reservation and Payment System

When booking on the Site, the browser/user may be redirected to a subcontractor offering a booking and payment management solution.

Lors de la réservation sur le Site, le navigateur/utilisateur est amené à être redirigé vers un sous-traitant qui propose une solution de gestion des réservations et des paiements.

 

Les données à caractère personnel collectées sont partagées avec la société Mews, Société par actions simplifiée (SAS), au capital de 99 296,00 euros, inscrite au registre du commerce et des sociétés de Toulouse sous le numéro 38778917500081, dont le siège social est situé 4 B RUE BRINDEJONC DES MOULINAIS 31500 TOULOUSE – France.

 

Les données collectées avec la société Mews sont utilisées à des fins de gestion des réservations et des clients, pour les besoins de la facturation et des paiements et pour mener des actions commerciales et enquêtes de satisfaction.

 

Pour les contacter :

  • Adresse : 15 boulevard Charles de Gaulle, 92700 Colombes
  • Téléphone : +33 (0)7 57 91 57 17
  • Contact : https://www.mews.com/fr/contacter

    • Site web : https://www.mews.com/

    Politique de confidentialité : https://app.mews.com/Platform/Document/PrivacyPolicy?language=fr



     

    10 – Cookies

    When accessing the Site, a cookie may be automatically installed and stored temporarily on the user's browser or hard disk.

    A cookie is a block of data that does not allow users to be identified, but is used to record information relating to user browsing in order to facilitate use of the Site (such as the pages consulted, the date and time of access, etc.). The information collected on this site will be kept for a period of durée de 13 mois. You can set your browser to notify you of the presence of cookies and, if necessary, to refuse them, as described at the following address https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs.

    Users have the right to access, withdraw and modify personal data communicated via cookies under the conditions indicated above. Users have the right to prevent cookies being stored by adjusting their browser settings. However, this operation will result in the deletion of all cookies used by the browser, including those used by other websites, which may lead to the alteration or loss of certain settings or information. For further information, please consult our Cookie Policy.

    The operating company invites you to consult the CNIL website at the following address: CNIL Website, CNIL advices to manage cookies on your navigator.

     

    11 – Trademarks

    Any of the Secret d'Uzès trademarks which may be displayed on the Website are the exclusive property of Secret d'Uzès. Any total or partial reproduction of these trademarks without the express authorisation of Secret d'Uzès is therefore prohibited.

     

    12 – Hypertext links & Backlinks

    The Secret d'Uzès may not be held liable for any hypertext links set up as part of this Site to other resources on the Internet. Users of the Site may not set up a hypertext link to this Site without the express prior authorisation of Secret d'Uzès.

    Following the express prior authorisation of Secret d'Uzès, the hypertext link https://secretduzes.com must be accompanied by a brief and precise descriptive text informing the Internet user of the interest and exact nature of Secret d'Uzès's activity. The link must be visible and may appear in the ‘Partners’ tab of your website. To obtain the express prior agreement of Secret d'Uzès, please contact us by e-mail at contact@secretduzes.com, or by post to SAS ANZONI, 10 Place de l'Église, 30190 AUBUSSARGUES, specifying ‘Hypertext Links’ in the subject line of the e-mail or letter and attaching the URL address of your website and the location of the link https://secretduzes.com.

     

    13 – Authorisation to reproduce content

    For any information or request for reproduction of content appearing on the Site (text, graphics, illustrations, images, animated or not, and sound), regardless of the medium, users are invited to send their request by e-mail to contact@secretduzes.com specifying in the subject line ‘Authorisation to reproduce content’ and attaching the part of the content you wish to reproduce as well as the context of this request.

     

    14 – Respect for privacy & Out-of-court settlement of consumer disputes

    Secret d'Uzès makes every effort to ensure that the information published on the Site is accurate and up-to-date. The information contained on the Site is not contractual in nature and is subject to change without notice, Secret d'Uzès reserves the right to modify the content of the Site and these General Terms and Conditions of Use at any time and without prior notice. These modifications are binding on you and we recommend that you consult the Site regularly to check the general conditions of use in force. However, Secret d'Uzès cannot guarantee the accuracy, precision or completeness of the content available on the Site and invites the user to contact Secret d'Uzès directly.

    Secret d'Uzès respects your privacy and is committed to protecting it. This statement is designed to inform you of our privacy policy and practices and of the choices you can make about the way your information is collected online and how that information is used. The website and our business are governed by French law. In the event of any dispute arising from your use of our website, the French courts shall have exclusive jurisdiction. For further information, please consult our Privacy Policy.

    In accordance with the provisions of articles L. 612-1 et seq. of the Consumer Code, all consumers have the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of a dispute between them and a professional, i.e. in this specific case to Secret d'Uzès. For this purpose, Secret d'Uzès guarantees consumers effective recourse to a consumer mediation scheme. The procedures for implementing the mediation process are specified by decree in the Conseil d'Etat.

    To facilitate access to mediation and in accordance with legal obligations, Secret d'Uzès designates the following mediator as a referent for the resolution of consumer disputes:

    Tourism and Travel Ombudsman (MTV)

     

    Website to contact the ombudsman: https://www.mtv.travel/saisir-le-mediateur/

    Consumers may refer unresolved disputes directly to Tourism and Travel Ombudsman in the event of a dispute not resolved directly with Secret d'Uzès, following the instructions and procedures indicated on the website mentioned above. The request for mediation must be made within a reasonable time of the written complaint to Secret d'Uzès.

    It should be noted that mediation is a voluntary and non-binding process for both parties. It is not a substitute for traditional legal remedies should mediation fail.

    Right of withdrawal:

    In application of the provisions of Article L 221-28 of the Consumer Code, the accommodation services offered on the Site by the Hotel are not subject to the application of the right of withdrawal. Consequently, the services ordered on the Site are exclusively subject to the cancellation and modification conditions set out in these General Terms and Conditions and the Customer may not invoke the right of withdrawal.

    Bloctel opposition list
    The Bloctel opposition list enables you to register free of charge on an official list to express your refusal of telephone canvassing: https://www.bloctel.gouv.fr/

     

    15 – Changes to the Site and the General Terms and Conditions of Use

    Secret d'Uzès uses its best endeavours to ensure that the information published on the Website is accurate and up-to-date. The information contained on the Site is not contractual in nature and Secret d'Uzès reserves the right to modify, at any time and without prior notice, the content of the Site as well as these general conditions of use. These modifications are binding on you and we recommend that you consult the Site regularly to check the general conditions of use in force. However, Secret d'Uzès cannot guarantee the accuracy, precision or completeness of the content available on the Site and invites the user to contact Secret d'Uzès directly.